Refund Policy

Effective date: 8 October 2026

Thank you for shopping at em oh tee (M.O.T.). This policy explains your right of withdrawal, how to return an item and how refunds work. It applies to orders from the UK, the EU and all other countries we ship to. Your statutory rights are not affected.

1. Your 14-day right of withdrawal

If you are a consumer, you have the right to withdraw from (cancel) your order within 14 days without giving any reason. The withdrawal period ends 14 days after the day on which you, or a third party named by you other than the carrier, take physical possession of the goods. If your order is delivered in several parcels, the period ends 14 days after you receive the last item.

2. How to withdraw – Withdraw from contract

Withdraw from contract / cancel or return an order

1. Sign in at account.emohtee.com with the email address you used for your order.
2. Open the order and choose Cancel (before it has shipped) or Request return (after delivery).
3. Confirm your request in the second step. You will receive an automatic confirmation email.

You can also withdraw by sending us a clear statement, for example by email to support@emohtee.com, with your name and order number. You may use the model withdrawal form below, but you do not have to. To meet the deadline, it is enough to send your notice before the withdrawal period has expired.

3. Cancelling before your order ships

Until an item has been fulfilled, you can cancel it directly in your account. We will refund you in full.

4. Effects of withdrawal

If you withdraw, we will reimburse all payments received from you, including the standard delivery costs (but not any extra costs if you chose a more expensive delivery method), without undue delay and at the latest within 14 days from the day we are informed of your withdrawal. We will use the same payment method you used for the original purchase, unless you have expressly agreed otherwise; you will not be charged any fees for this reimbursement. We may withhold the reimbursement until we have received the goods back or you have provided proof that you have sent them back, whichever is earlier.

Please send the goods back without undue delay and no later than 14 days after the day on which you told us about your withdrawal. You bear the direct cost of returning the goods. You are only liable for any loss in value of the goods resulting from handling beyond what is necessary to check their nature, characteristics and functioning (for example, trying on clothing as you would in a shop).

5. Exceptions

The right of withdrawal does not apply to goods made to your personal specifications or clearly personalised for you (for example, with a name or text you entered). Our regular designs are not covered by this exception.

6. Damaged, defective or wrong items

If an item arrives damaged, defective or is not what you ordered, please contact us at support@emohtee.com with your order number and a photo. We will replace it or refund you, including all shipping costs. This does not limit your statutory rights.

7. Exchanges

To exchange an item for a different size or colour, please withdraw from or return the original item as described above and place a new order.

8. Contact

EM OH TEE Ltd., 128 City Road, London, EC1V 2NX, United Kingdom · support@emohtee.com

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To: EM OH TEE Ltd., 128 City Road, London, EC1V 2NX, United Kingdom, support@emohtee.com

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):
Ordered on (*) / received on (*):
Order number:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:

(*) Delete as appropriate.